IS SHIPPING FREE?
Yes, we never charge for shipping.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from a different warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped out directly from any of our many domestic warehouses and they will do everything they can to get you your order as fast as -they can! Due to the popularity of our offers, please allow an estimated 07-10 days for order to arrive (varies from product to product). Please note, that due to the extreme popularity of our offers, these are only estimates.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
WHAT HAPPEN IF I AM OUT WHEN DELIVERY IS ATTEMPTED?
Your order will be delivered to the delivery address you have provided to us. If you weren’t available when the courier partner knocked at your door, two additional delivery attempts will follow on successive days.
WHAT TO DO IF MY PACKAGE SHOWS AS DELIVERED BUT I CAN'T FIND IT?
If your tracking information shows that your package was delivered, but you can't find it:
- See if someone else accepted the delivery.
- Wait for a few minutes and check at your doorstep/office reception for the arrival of our delivery associates.
- Wait until the end of the day-packages may show as delivered while still in transit.
If you are still unable to locate your item contact our Customer Service. Please note, we will only be able to support you if contacted within 7 days of your package marked as Delivered.